Privacy Policy

Ks Home Foods & Shopping ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this policy carefully. By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our App.

We may collect personal information that you voluntarily provide to us when you register on the App, place an order, or use the support ticket system. The types of information we may collect include:
•  **Personal Identification Information:** Name, email address, phone number.
•  **Address and Location Information:** Delivery address, precise location data (with your consent) for food delivery services.
•  **Order Information:** Details of your food and shopping orders, order history.
•  **Payment Information:** While we currently offer Cash on Delivery (COD), we may collect payment information (e.g., credit/debit card details) in the future to process transactions through a secure third-party payment gateway. We do not store this sensitive payment data on our servers.
•  **Support Information:** Details related to any support tickets you raise, including the nature of the issue and communication history.

We use the information we collect to:
•  Process and fulfill your food and shopping orders.
•  Deliver your food and shopping items to the correct address.
•  Provide customer support, including responding to your support tickets.
•  Improve our services and enhance your user experience.
•  Communicate with you about your orders, special offers, and app updates.
•  Monitor and analyze usage and trends to improve our App's functionality.

We may share your information with third parties only in the following situations:
•  **Service Providers:** We may share your information with third-party vendors, such as delivery partners, to perform services on our behalf. These partners are required to use your information only as necessary to provide these services.
•  **Payment Processors:** When we introduce a payment gateway, your payment information will be securely handled by third-party payment processors.
•  **Legal Obligations:** We may disclose your information if required to do so by law or in response to a valid request from government authorities.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

You have certain rights regarding your personal information, subject to local law. These may include the right to access, correct, or delete your data. For any requests or inquiries regarding your data, please raise a support ticket within the App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the 'Last Updated' date of this policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the App after any changes signifies your acceptance of the new terms.

If you have questions or comments about this Privacy Policy, you can reach out to us via the support ticket feature in the App.